Privacy Policy

Great news: in order to work, DaisyDisk doesn’t need to collect your personal data, and we try really hard to avoid that as much as we can. It’s just a disk tool, after all! 😀

That said, some user identification is still needed for things like license management, and we want to be clear about what data we need and why.

Personal data we use

  • Your email address. We create a record for you in our database when you activate the free trial or buy a license, and store your license under that email. You can retrieve your license on our website using that email. Besides, we may occasionally use it to communicate with you regarding your use of the app, such as trial expiration, important product changes, availability of new features or versions of the app. (You can unsubscribe any time.)
  • Your full name. Your name is engraved into your license key, and is used for verification when you register your license. Besides, personalized keys are less likely to leak into public (well, kind of).
  • Your computer’s hardware ID. It’s just an anonymous unique number of your computer, which our server uses to limit the number of Macs where you can install the license, according to our EULA.
  • Your external IP address. It’s technically impossible to NOT know your IP address, because it’s part of every client-to-server request in the Internet. The standard server software that we use (like Apache or Nginx) keeps a log of all incoming requests, with their client IP addresses. We also store your IP address in our database (just in case), but it doesn’t have much use, because as you may know, it’s a very inaccurate way of identifying a user.
  • Your country code. When you buy a license, we get your country’s 2-letter code from our payment processor (currently FastSpring or Paddle) and keep it in our database, to be able to account on local regulations such as GDPR.

None of the above data is exposed online or passed to third parties, we use it solely for our internal functions.

Marketing communication (optional)

If you grant us separate consent, we’ll add your email address and name to our mailing list and will occasionally send you notices about promos and time-limited discounts for our products. Besides, once in a while, we may send some hand-picked third-party deals, which we arrange with fellow Mac developers. You can unsubscribe from any or all our emails at any moment, using the unsubscribe link in each email. Let’s keep in touch! 😉

Our website

Beside the app itself, we also have a website that serves as a store and a showcase for our product. Building an efficient website is not easy and requires us to track a lot of aggregate metrics of our audience, such as – which referrers people mostly come from, what they are looking for, which pages they like the most etc. Then we use this data to optimize our website for the audience. Like majority of websites, we use Google Analytics. When you come to our website, Google Analytics uses cookies in your browser to save and look up if you were there before, using a randomly generated, anonymous user ID. (But it can NOT identify your other personal data such as name, email etc.)

Our online advertising

Just like any other online business we have to buy ads on other websites, particularly on Facebook, Twitter and Google Seach. To make our ad budget more efficient, we want to target our ads only to people who already visited our website. This technique is called “remarketing” and works using another cookie. Similar to Google Analytics, whenever you visit our website, a randomly generated, anonymous user ID is saved in your browser and also passed to Facebook, Twitter and Google. When you afterwards visit Facebook, Twitter or Google Search, they will look up the cookie in your browser and therefore find out whether you have been on our website, and are therefore eligible for our ads on their platform.

Google, Facebook and Twitter in this case act as third-party “data processor”, which means they get anonymous user data from us, but they guarantee (using a special agreement) not to reduce the privacy promise we’re making to our own customers. The data is not exposed online and is used only for our business functions.

If you are in the EU, we will ask your consent before saving any tracking cookies in your web browser (as required by the GDPR).

Accepting payments from you

Being a small indie company, we prefer to outsource our store checkout to a well-established third party service, such as FastSpring or Paddle. They do for us all the heavy lifting of supporting different payment systems, international transactions, country-specific tax collection, fraud prevention and so on. In order to accept a payment from you, they will need to identify you using your personal data – they may ask your separate consent when you enter the checkout, with their own privacy policy. After the checkout it sends us your full name, email address and country code in order to create and deliver the license to you (see “Personal data we use” above).

How long do we keep your data?

Because we sell lifetime licenses for our apps, we also keep the data without limitation in time, unless you ask us to forget about you.

Can we forget about you?

Sure, if you want your data to be removed from our records, just send us a request to privacy@daisydiskapp.com. In response, we can send you all your data that we have and/or remove it from our database.

Who are that “we” after all?

We are Software Ambience Corp., an international company registered in Panama, with headquaters in Kyiv, Ukraine. Please feel free to get in touch with us via support@daisydiskapp.com if you have any questions! 😎